Editor’s note: The MTA Long Island Rail Road is beginning a monthly column featured in amNewYork Metro focused on LIRR issues and improvements, written by Phillip Eng, the railroad’s president.
Since joining the Long Island Rail Road, my focus has been on improving the customer experience while delivering a safe, reliable and comfortable trip.
I’ve found the best way to do this is to truly listen to our riders. As a native Long Islander, working to improve public transportation for my neighbors is my life’s greatest honor. I want you to know that I take your feedback to heart every single day, and I take our responsibility to make rail travel an attractive choice for commuters very seriously.
I know our LIRR workforce does too. Our workers are embedded in the communities we serve, and we all take pride in knowing that our work impacts hundreds of thousands of people daily. As public servants, it’s our duty to deliver excellence.
Over the last two years we’ve refocused efforts on how to rebuild public trust by delivering results. I’m proud to report LIRR’s on-time performance hit a three-year high in 2019 at 92.4%, while we performed an unprecedented amount of work across the system, all while carrying 91.1 million riders in 2019 – a modern-day record. This trifecta brings momentum we will continue to build on in 2020.
To read the rest of this new monthly column by LIRR President Phillip Eng, visit amNewYork Metro
